We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at thru IG DM @linenlab_ If your return is accepted, kindly schedule a pickup through gogoexpress with these following details:
GINEL ALYANA AUDINE
LANCASTER NEW CITY SS14-1259 BRGY NAVARRO GENERAL TRIAS CAVITE
Please send us the tracking details once the items are picked up by the courier. If the trackings are confirmed, make sure to CHECKOUT another order thru our website and let us know so we can process your exchange.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We only accept exchange and strictly no refunds as your orders are MTO.